topic Re: Phone bill in Account & Billing

Phone bill

KyleScoullar — Sat, 06 Jun 2026 09:08:43 GMT

I have paid the phone bill it has came out of my account but its saying that it has not been paid

Re: Phone bill

Daniel0210 — Sat, 06 Jun 2026 09:55:27 GMT

@KyleScoullar

How did you pay this particular bill?

Payments are NOT processed at a weekend so if that's when you've paid it won't show until at least Monday.

Re: Phone bill

caesarome — Sat, 06 Jun 2026 09:13:57 GMT

@KyleScoullar

If you made a manual payment has it gone onto the account as a credit ?

Re: Phone bill

KyleScoullar — Wed, 10 Jun 2026 09:26:48 GMT

Its came out of my bank account but its still saying over due on the app

Re: Phone bill

KyleScoullar — Wed, 10 Jun 2026 09:27:52 GMT

Paid it through the app on Saturday but it still saying overdue on it but the money has came out of my bank

Re: Phone bill

caesarome — Wed, 10 Jun 2026 09:29:32 GMT

@caesarome wrote:

@KyleScoullar

If you made a manual payment has it gone onto the account as a credit ?

So do you see a credit because by making this payment you haven't paid this bill but you have in affect paid your next one as the credit you should eee on your account ei be used against this next bill while this one still needs paying.

Re: Phone bill

PandJ2020 — Wed, 10 Jun 2026 09:46:20 GMT

Yeah, the status can say 'overdue' even though the automatic payment is being processed. Making a manual payment, even when saying 'overdue', is unnecessary and as noted will be a credit against the following month. You must let the automatic payment be taken as well to avoid issues.