https://helpforum.sky.com/t5/Account-Billing/Unable-to-redeem-vue-cinema-tickets/m-p/5291516#M294543 <P>I've been trying to redeem my cinema codes for June for a booking on Sunday, standard screen etc. so all within the criteria, but I keep getting this error:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jlad93_0-1780693464788.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/118156i2632B97745C17135/image-size/medium?v=v2&amp;px=400" role="button" title="jlad93_0-1780693464788.png" alt="jlad93_0-1780693464788.png" /></span></P><P>I've tried on my phone, laptop, different browsers, clearing cache etc. but no luck at all. I check the code validity as per the message and they check out fine. Anyone else having issues? I do find the Vue website quite terrible a lot of the time.&nbsp;</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P> Fri, 05 Jun 2026 21:05:19 GMT jlad93 2026-06-05T21:05:19Z https://helpforum.sky.com/t5/Account-Billing/Unable-to-redeem-vue-cinema-tickets/m-p/5291516#M294543 <P>I've been trying to redeem my cinema codes for June for a booking on Sunday, standard screen etc. so all within the criteria, but I keep getting this error:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jlad93_0-1780693464788.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/118156i2632B97745C17135/image-size/medium?v=v2&amp;px=400" role="button" title="jlad93_0-1780693464788.png" alt="jlad93_0-1780693464788.png" /></span></P><P>I've tried on my phone, laptop, different browsers, clearing cache etc. but no luck at all. I check the code validity as per the message and they check out fine. Anyone else having issues? I do find the Vue website quite terrible a lot of the time.&nbsp;</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P> Fri, 05 Jun 2026 21:05:19 GMT https://helpforum.sky.com/t5/Account-Billing/Unable-to-redeem-vue-cinema-tickets/m-p/5291516#M294543 jlad93 2026-06-05T21:05:19Z https://helpforum.sky.com/t5/Account-Billing/Unable-to-redeem-vue-cinema-tickets/m-p/5291524#M294546 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4701088">@jlad93</a>&nbsp;</P> <P>You might want to get in touch with Vue about this:</P> <P>&nbsp;</P> <P><A href="https://www.myvue.com/get-in-touch/faq" target="_blank">https://www.myvue.com/get-in-touch/faq</A></P> Fri, 05 Jun 2026 21:24:35 GMT https://helpforum.sky.com/t5/Account-Billing/Unable-to-redeem-vue-cinema-tickets/m-p/5291524#M294546 caesarome 2026-06-05T21:24:35Z