topic Re: Garry McFadden in Account & Billing

Garry McFadden

GMcF — Fri, 05 Jun 2026 09:15:19 GMT

I have a bill for £101. I only have a basic sky package. No phone, no movies, sports etc. Whats going on???????

Re: Garry McFadden

Me134 — Fri, 05 Jun 2026 09:24:36 GMT

@GMcF wrote:
I have a bill for £101. I only have a basic sky package. No phone, no movies, sports etc. Whats going on???????

We're only other customers here so you'd have to either look at your bill online or on the MySky app or call or chat with Sky. Usual reason is that you're out of minimum term and on a rolling monthly contract.

Re: Garry McFadden

caesarome — Fri, 05 Jun 2026 09:25:42 GMT

@GMcF

Has a discount ended ?

Does the bill cover more than 4 weeks ?

You can view your bill via the MySky app so what does it show ?

Re: Garry McFadden

Daniel0210 — Fri, 05 Jun 2026 09:25:22 GMT

@GMcF
Apart from the inevitable annual price increase each April, the usual reason for a bill increase is that your discounts have ended.

Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.