https://helpforum.sky.com/t5/Account-Billing/Account-cancelled/m-p/5290911#M294451 <P>Anyone else got there account completely cancelled after giving notice? I gave notice 3 months before end date because I was sorting out equipment malfunction and thought I'd save myself the trouble in ringing back in 2 months so I could do the usual haggle. Asked for the telephone call in which they have said I asked for complete cancellation but couldn't find the employers id as I was transferred to another department which didn't happen, I have heard nothing back now and asking &nbsp;3 times that my services would continue till October 7th with my phone call being 2nd June and told yes it would. Anyway they are sending me a box to return my equipment as my contract can't be reinstated because of offers that don't apply anymore. Laughable that they don't want my business being a customer of over 12 years. No problem I'm sure more will do the same with this level of incompetence.</P> Thu, 04 Jun 2026 22:01:19 GMT lorenzograsso79 2026-06-04T22:01:19Z https://helpforum.sky.com/t5/Account-Billing/Account-cancelled/m-p/5290911#M294451 <P>Anyone else got there account completely cancelled after giving notice? I gave notice 3 months before end date because I was sorting out equipment malfunction and thought I'd save myself the trouble in ringing back in 2 months so I could do the usual haggle. Asked for the telephone call in which they have said I asked for complete cancellation but couldn't find the employers id as I was transferred to another department which didn't happen, I have heard nothing back now and asking &nbsp;3 times that my services would continue till October 7th with my phone call being 2nd June and told yes it would. Anyway they are sending me a box to return my equipment as my contract can't be reinstated because of offers that don't apply anymore. Laughable that they don't want my business being a customer of over 12 years. No problem I'm sure more will do the same with this level of incompetence.</P> Thu, 04 Jun 2026 22:01:19 GMT https://helpforum.sky.com/t5/Account-Billing/Account-cancelled/m-p/5290911#M294451 lorenzograsso79 2026-06-04T22:01:19Z https://helpforum.sky.com/t5/Account-Billing/Account-cancelled/m-p/5291046#M294475 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/677267">@lorenzograsso79</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Fri, 05 Jun 2026 07:38:35 GMT https://helpforum.sky.com/t5/Account-Billing/Account-cancelled/m-p/5291046#M294475 LJB-C 2026-06-05T07:38:35Z