topic Re: Refund for credit post cancellation in Account & Billing

Refund for credit post cancellation

Ar001 — Thu, 04 Jun 2026 17:25:26 GMT

Hi My account is in credit post cancellation and its been six weeks, when will i get the refund?

Re: Refund for credit post cancellation

Daniel0210 — Thu, 04 Jun 2026 17:30:27 GMT

@Ar001
Ideally refunds after cancelling should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Refund for credit post cancellation

Ar001 — Thu, 04 Jun 2026 17:55:07 GMT

Hi Daniel Yes still showing credit and payment method is active. Thanks

Re: Refund for credit post cancellation

Daniel0210 — Thu, 04 Jun 2026 17:56:51 GMT

@Ar001
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund for credit post cancellation

Ar001 — Thu, 04 Jun 2026 18:01:00 GMT

Thank you for your help

Re: Refund for credit post cancellation

Jason- — Thu, 04 Jun 2026 18:19:31 GMT

Thanks for flagging this with us @Daniel0210. We'll be sure to drop @Ar001 an invite to message just now and we can help with this refund request 👍🏻

Thanks, Jason-