topic Re: Broadband price in Account & Billing

Broadband price

Athoma — Thu, 04 Jun 2026 15:34:34 GMT

I currently pay £49 vs new customers who pay £23 . Why is that ?

Re: Broadband price

Daniel0210 — Thu, 04 Jun 2026 15:37:10 GMT

New customers are offered good discounts as an incentive to join. Most companies do this now. You probably took advantage of such a new customer deal when you first joined Sky.

If you can't negotiate an acceptable price for renewing then perhaps consider a move to an alternative provider, but in 18/24 months you'll be in the same position with them, and will be able to rejoin Sky if you wish and take up any new customer deals available at that time.

Re: Broadband price

caesarome — Thu, 04 Jun 2026 15:49:37 GMT

@Athoma

If you are not a new customer then the £23 new customer offer doesn't apply to you.

Re: Broadband price

NickNewark — Thu, 04 Jun 2026 15:53:59 GMT

@Athoma if you no longer get discounts and you are out of contract, I'd perhaps suggest getting some quotes from other broadband suppliers and perhaps give Sky a call to see if they can offer something better. If not, I'd look to give notice and move. 👍