Upgraded from now and cannot link id

Rosiemct83 — Wed, 03 Jun 2026 19:26:59 GMT

I signed up to a new Sky broadband account and have been sent a streaming box and router (router not set up/installed yet) and I cannot link my sky ID to my account to see my billing or contract etc.

when I enter the last 6 digits of my bank account and my name it says;

oops were unable to add your sky id to this account. Ask the account holder to add you as friends or family but I AM the only account holder.

i have had all my information about my new order and delivery etc to the email address on the account it says I don't have access to. Very frustrated. Can't talk to online help as it says I need to sign in but then it won't let me!!

Re: Upgraded from now and cannot link id

ItWasAllMichele — Thu, 04 Jun 2026 08:43:14 GMT

Hi there @Rosiemct83, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Upgraded from now and cannot link id in Account & Billing

Upgraded from now and cannot link id

Re: Upgraded from now and cannot link id