topic Re: I have changed my broadband to sky from BT a new sky box was sent to me I don’t need it as I alr in Account & Billing

I have changed my broadband to sky from BT a new sky box was sent to me I don’t need it as I already

Mary19511 — Wed, 03 Jun 2026 19:23:04 GMT

Have one and don't want to pay for it on my bill if iam not using it

Re: I have changed my broadband to sky from BT a new sky box was sent to me I don’t need it as I alr

MightyQuinn — Wed, 03 Jun 2026 19:29:21 GMT

Hi @Mary19511 "A Sky box" could be anything, what exactly is it? Either way, as fellow customers we cannot do anything. If you want to return it, you should contact Sky. Please see Welcome below for information about this public community.

Re: I have changed my broadband to sky from BT a new sky box was sent to me I don’t need it as I alr

caesarome — Wed, 03 Jun 2026 19:29:45 GMT

@Mary19511

Do you mean you already have a Sky Broadband hub (router) and that Sky have sent you a second one ?

Re: I have changed my broadband to sky from BT a new sky box was sent to me I don’t need it as I alr

Me134 — Thu, 04 Jun 2026 06:14:32 GMT

@Mary19511 wrote:
Have one and don't want to pay for it on my bill if iam not using it

Just to be clear Mary, are you perhaps still using the BT router (they'll probably want that back or they may charge you).

Either way, don't lose the Sky box if it's not sent back, as if you leave Sky in the future the same will apply.

Re: I have changed my broadband to sky from BT a new sky box was sent to me I don’t need it as I alr

DaveDrizen — Thu, 04 Jun 2026 07:59:54 GMT

@Mary19511 wrote:
Have one and don't want to pay for it on my bill if iam not using it

If you have changed to Sky from BT , Sky have sent you a hub that will work with the Sky service I don't think there will be any change for it while you have there service it on loan to you,. If you say already have one if you mean the the hub BT supplied you when you had there service you will not be able to use for your service from Sky for two reasons. The first one and most important one it will not not work with the Sky service it locked to BT and will not work when your Sky service starts . Just likes the Sky hub will only work with Sky broadband. The other reason you will not be able to use the bt with Sky is because like Sky the bt hub is only loaned to you while they provide service to you , when your service finishes with bt they willl want it returned to them other wise they will charge you for it.

Re: I have changed my broadband to sky from BT a new sky box was sent to me I don’t need it as I alr

Mark39 — Thu, 04 Jun 2026 08:00:24 GMT

@Mary19511 Sky routers, if that's what you're referring to, are provided free of charge.

Re: I have changed my broadband to sky from BT a new sky box was sent to me I don’t need it as I alr

TimmyBGood — Thu, 04 Jun 2026 10:36:38 GMT

@DaveDrizen wrote:

The first one and most important one it will not not work with the Sky service it locked to BT and will not work when your Sky service starts . Just likes the Sky hub will only work with Sky broadband.

Actually on FTTP circuits ISP routers are increasingly interchangeable, and are quite likely to be able to deliver broadband. What they won't work for is a bundled voice call service, ISP diagnostics or app administration.