topic Re: Anne Moore in Account & Billing

Anne Moore

Kenny05 — Wed, 03 Jun 2026 12:18:03 GMT

I paid my sky bill from another account when the 1st payment didn't go through on account ending 5002 . I paid on the 20/05 from my current account.,I spoke to a customer service person & they agreed & said they would sort it out. But you are still asking me for it . I can send you a screenshot of payment.

Re: Anne Moore

Daniel0210 — Wed, 03 Jun 2026 12:21:47 GMT

@Kenny05
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

The manual payment has correctly gone as a credit on your Sky account, and then if the planned payment Sky try to take fails your services stand the risk of being restricted.

Re: Anne Moore

Me134 — Wed, 03 Jun 2026 12:22:57 GMT

@Kenny05 wrote:
I paid my sky bill from another account when the 1st payment didn't go through on account ending **** . I paid on the 20/05 from my current account.,I spoke to a customer service person & they agreed & said they would sort it out. But you are still asking me for it . I can send you a screenshot of payment.

We're only other customers here so you need to remove any personal details and please do not post your bank details.