topic Re: Premium down grade fee in Account & Billing

Premium down grade fee

AW666 — Wed, 03 Jun 2026 10:52:26 GMT

I took out sky sports on a 4 week trail. I cancelled this after 21 days but was told I would now have to pay a £60 down grade fee.Has this happened to anyone else?

Re: Premium down grade fee

PandJ2020 — Wed, 03 Jun 2026 10:56:32 GMT

@AW666 wrote:
Has this happened to anyone else?

Yes.

It's covered in the contract but personally I find it 'cheeky' during a trial...

Try complaining, a formal one if necessary - see where that goes.

Re: Premium down grade fee

Me134 — Wed, 03 Jun 2026 11:02:04 GMT

@PandJ2020 wrote:
@AW666 wrote:
Has this happened to anyone else?
Yes.

It's covered in the contract but personally I find it 'cheeky' during a trial...

Try complaining, a formal one if necessary - see where that goes.

How do you figure that? I'm currently in a chat about mine magically changing to 2 months free when I took it out and then back to 4 weeks when I cancelled at the start of the 2nd month.

Re: Premium down grade fee

PandJ2020 — Wed, 03 Jun 2026 11:24:38 GMT

@Me134 wrote:
@PandJ2020 wrote:
@AW666 wrote:
Has this happened to anyone else?
Yes.

It's covered in the contract but personally I find it 'cheeky' during a trial...

Try complaining, a formal one if necessary - see where that goes.
How do you figure that? I'm currently in a chat about mine magically changing to 2 months free when I took it out and then back to 4 weeks when I cancelled at the start of the 2nd month.

By reading the contract? "We may charge a reasonable administration fee for making any changes to your option..."

Re: Premium down grade fee

DaveDrizen — Wed, 03 Jun 2026 11:49:43 GMT

@PandJ2020 wrote:
@Me134 wrote:
@PandJ2020 wrote:
@AW666 wrote:
Has this happened to anyone else?
Yes.

It's covered in the contract but personally I find it 'cheeky' during a trial...

Try complaining, a formal one if necessary - see where that goes.
How do you figure that? I'm currently in a chat about mine magically changing to 2 months free when I took it out and then back to 4 weeks when I cancelled at the start of the 2nd month.
By reading the contract? "We may charge a reasonable administration fee for making any changes to your option..."

I did know if you can cancel a item in you Sky subscription and giving the required 31day notice and is not subject to a minimum term that Sky charged admin fee?

Re: Premium down grade fee

Me134 — Wed, 03 Jun 2026 12:04:30 GMT

@DaveDrizen wrote:
@PandJ2020 wrote:
@Me134 wrote:
@PandJ2020 wrote:
@AW666 wrote:
Has this happened to anyone else?
Yes.

It's covered in the contract but personally I find it 'cheeky' during a trial...

Try complaining, a formal one if necessary - see where that goes.
How do you figure that? I'm currently in a chat about mine magically changing to 2 months free when I took it out and then back to 4 weeks when I cancelled at the start of the 2nd month.
By reading the contract? "We may charge a reasonable administration fee for making any changes to your option..."
I did know if you can cancel a item in you Sky subscription and giving the required 31day notice and is not subject to a minimum term that Sky charged admin fee?

They don't and they certainly don't charge £60 for cancelling a "cancel anytime" free trial.