topic Billing wrong in Account & Billing

Billing wrong

Chloe690 — Tue, 02 Jun 2026 22:49:34 GMT

I got told ide make my first payment 15th of June and with tv and internet for 24month it would be no more then £53 pound

Re: Billing wrong

Chloe690 — Tue, 02 Jun 2026 22:51:07 GMT

Also to mention I've only just plugged my sky box in it's not been in use so I won't be paying whatever you'd are charging due to wrong day also not being used

Re: Billing wrong

Daniel0210 — Wed, 03 Jun 2026 03:54:15 GMT

@Chloe690 wrote:

I got told ide make my first payment 15th of June and with tv and internet for 24month it would be no more then £53 pound

@Chloe690
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Have you checked the bill dates? Does it cover longer that the normal month? The first couple of bills are generally higher due to the dates they cover. Check future bills to see if that is the amount you're expecting.

Re: Billing wrong

PandJ2020 — Wed, 03 Jun 2026 06:58:36 GMT

And a couple of extra things:

If it's a stream box then billing commences automatically even if not used - all in the terms you agreed.

Prices are not fixed - they can and will increase in the minimum term.

Re: Billing wrong

DaveDrizen — Wed, 03 Jun 2026 07:54:27 GMT

@Chloe690 wrote:
Also to mention I've only just plugged my sky box in it's not been in use so I won't be paying whatever you'd are charging due to wrong day also not being used

I am sorry this site of fellow Sky subscribers you are not talking to Sky by posting on here. As mentioned you just check your bill to see what you actually being charged for and why Sky are taking a payment now. If still unhappy you need to phone Sky customer services and talk to them, I should add you hint that you are going to stop the payment. Unfortunately this not the right thing to go about things as if you do you will cause your self extra problems you service be restricted and Sky will not speak to you till the outstanding payment is made. So you will no be able to sort your problems till the payment is made. The best option is speak to Sky and if the payment is wrong Sky credit you for any overpayment.