topic Re: Renewing my account in Account & Billing

Renewing my account

Ng01 — Tue, 02 Jun 2026 10:59:11 GMT

Got a message since Friday saying I can renew my account and save money over the next 2 years but every time I do it throught the my sky app it comes up saying they are having technical difficulties and try later but it's been like it since Friday and I just want it sorted before my next payment date

Re: Renewing my account

Me134 — Tue, 02 Jun 2026 11:01:57 GMT

@Ng01 wrote:
Got a message since Friday saying I can renew my account and save money over the next 2 years but every time I do it throught the my sky app it comes up saying they are having technical difficulties and try later but it's been like it since Friday and I just want it sorted before my next payment date

Been reported before on here, you'll need to contact them if you're out of minimum term as we're only other customers.

Re: Renewing my account

Daniel0210 — Tue, 02 Jun 2026 11:39:24 GMT

@Ng01
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.