topic Re: Credit refund in Account & Billing

Credit refund

taz9000 — Tue, 02 Jun 2026 07:20:17 GMT

Hello, can you advise me how to get my credit refund after termination of broadband services. My billing is saying that my credit will be used against future bills, however there won't be any.

Direct debit still active.

Thanks

Re: Credit refund

GD1 — Tue, 02 Jun 2026 07:28:58 GMT

@taz9000 Is there a credit showing on your account? If so we can ask the Community Messaging Team to help you with the refund.

Re: Credit refund

taz9000 — Tue, 02 Jun 2026 07:31:32 GMT

Yes:

Credit for Cancellation of Sky Broadband Ultrafast 1 - 29 days

-£45.43

Total bill statement

-£45.43

minus £45.43

Balance

Credit £45.43

Credit goes towards paying your next bill(s)

Re: Credit refund

GD1 — Tue, 02 Jun 2026 07:34:53 GMT

@taz9000 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit refund

lainys — Tue, 02 Jun 2026 11:29:05 GMT

Thanks for escalating this. We’ve sent @taz9000 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.