https://helpforum.sky.com/t5/Account-Billing/New-Order/m-p/5288217#M294048 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4697592">@Rabp7</a>&nbsp;</P> <P>Can I ask which TV service you ordered? Was it Glass?&nbsp;</P> Mon, 01 Jun 2026 18:57:45 GMT Daniel0210 2026-06-01T18:57:45Z https://helpforum.sky.com/t5/Account-Billing/New-Order/m-p/5288214#M294047 <P>New customer and recently placed an order for TV &amp; Broadband. Received email confirming the order, then received second email confirming the order has been cancelled despite the original order still showing on my account?&nbsp;&nbsp;</P> Mon, 01 Jun 2026 18:55:08 GMT https://helpforum.sky.com/t5/Account-Billing/New-Order/m-p/5288214#M294047 Rabp7 2026-06-01T18:55:08Z https://helpforum.sky.com/t5/Account-Billing/New-Order/m-p/5288217#M294048 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4697592">@Rabp7</a>&nbsp;</P> <P>Can I ask which TV service you ordered? Was it Glass?&nbsp;</P> Mon, 01 Jun 2026 18:57:45 GMT https://helpforum.sky.com/t5/Account-Billing/New-Order/m-p/5288217#M294048 Daniel0210 2026-06-01T18:57:45Z https://helpforum.sky.com/t5/Account-Billing/New-Order/m-p/5288221#M294049 <P>No, just TV &amp; Broadband.&nbsp;</P> Mon, 01 Jun 2026 19:02:51 GMT https://helpforum.sky.com/t5/Account-Billing/New-Order/m-p/5288221#M294049 Rabp7 2026-06-01T19:02:51Z https://helpforum.sky.com/t5/Account-Billing/New-Order/m-p/5288226#M294050 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4697592">@Rabp7</a>&nbsp;</P> <P>Glass is a TV platform where a credit check takes place which I thought you may have failed.&nbsp;</P> Mon, 01 Jun 2026 19:05:19 GMT https://helpforum.sky.com/t5/Account-Billing/New-Order/m-p/5288226#M294050 Daniel0210 2026-06-01T19:05:19Z