topic Re: VIP Athletic in Account & Billing

VIP Athletic

Paul834 — Sat, 06 Dec 2025 23:05:44 GMT

Will the subscription just cancel. After the 12 months or do I need to contact Sky to remove the subscription? Many thanks if anyone knows

Re: VIP Athletic

PandJ2020 — Sun, 07 Dec 2025 08:01:19 GMT

Subscriptions do not automatically cancel.

Re: VIP Athletic

Paul834 — Sun, 07 Dec 2025 09:23:52 GMT

So ok thanks for that so I will have to ring Sky or text them before my subscription is near renewal date

Re: VIP Athletic

PandJ2020 — Sun, 07 Dec 2025 09:38:44 GMT

@Paul834 wrote:
So ok thanks for that so I will have to ring Sky or text them before my subscription is near renewal date

Yes.

Re: VIP Athletic

MarkGoldsmith — Sun, 07 Dec 2025 18:16:21 GMT

@Paul834 wrote:
So ok thanks for that so I will have to ring Sky or text them before my subscription is near renewal date

You need to cancel it via your Athletic account, Sky won't be able to cancel a subscription you have with another provider. When you use the free Athletic offer you create an account with the Athletic and use the discount code Sky provides to get the first year free, which is the reason the cancellation has to happen via the Athletic account you created to redeem the code.

Re: VIP Athletic

Paul834 — Sun, 07 Dec 2025 19:31:34 GMT

Thanks for information 👍

Re: VIP Athletic

coficaerdydd — Fri, 03 Apr 2026 13:04:32 GMT

I took out the Sky VIP offer and wanted to check how to cancel when the offer date passed. I went to The Athletic website to find out about cancellation and the link explained it has to be done via NY Times. I followed the link and opened the Subscription options, but there is no cancellation option there. I then asked NY Times how to cancel The Athletic subscription and their response was it had to be done via Sky. I assume you have to ring Sky?

Re: VIP Athletic

PandJ2020 — Fri, 03 Apr 2026 13:12:03 GMT

@coficaerdydd wrote:
I assume you have to ring Sky?

Yup, or possibly via the chat.

Re: VIP Athletic

coficaerdydd — Fri, 03 Apr 2026 13:15:08 GMT

Tried the chat which was not that useful to be honest. One of the automated kind. I will ring and get a human instead!

Re: VIP Athletic

PandJ2020 — Fri, 03 Apr 2026 13:22:14 GMT

@coficaerdydd wrote:
Tried the chat which was not that useful to be honest. One of the automated kind. I will ring and get a human instead!

The chat here: https://www.sky.com/help/articles/cancel-sky-tv

Has always connected me to a human...

Re: VIP Athletic

hicksmat1 — Mon, 01 Jun 2026 16:53:46 GMT

I have a question about this also.

its now June 2026

I've gone into my Athletic/NYT account and there is NO option to cancel/manage the subscription - so how can we cancel?

Re: VIP Athletic

MarkGoldsmith — Mon, 01 Jun 2026 17:02:54 GMT

@hicksmat1 wrote:
I have a question about this also.

its now June 2026

I've gone into my Athletic/NYT account and there is NO option to cancel/manage the subscription - so how can we cancel?

I'd suggest following the guidance from the New York Times, and if necessary, having to contact their customer support if you are unable to cancel through your account (https://help.nytimes.com/360003499613-Cancel-Your-Subscription) .

All the Sky offer did was give a voucher code for a discount on the subscription; the actual subscription is managed by the New York Times, so they would be the best people to give advice on how to cancel the subscription at the end of the free trial.

Re: VIP Athletic

hicksmat1 — Mon, 01 Jun 2026 17:04:13 GMT

as a heads up this is what you see when you look at your account setting in the athletic itself

Subscription

You have access to The Athletic via your NYT subscription. Manage via NYT

when you follow the link to thr NYT you get

Subscription overview

Your subscription

The Athletic

no option to manage the the sub or cancel.

this is poor of sky not to give guidance for those of us who appreciated the free year, but want to leave before we incur subscription charges.

Re: VIP Athletic

Me134 — Mon, 01 Jun 2026 17:58:13 GMT

Try an email to their official support desk at support @ theathletic.com (remove the two spaces) from the email address tied to your account. Explain exactly how and when you subscribed.

Re: VIP Athletic

hicksmat1 — Mon, 01 Jun 2026 18:05:42 GMT

This inbox is not actively monitored. Emails sent to this inbox will not receive a response. To best assist you, please Contact Us at nytimes.com/contactus.

Cancellations cannot be processed over email. You can manage your subscription at any time at TheAthletic.com/settings. Review Cancel Your Subscription (help.nytimes.com/360003499613-Cancel-Your-Subscription) in the Help Center for more information.

Re: VIP Athletic

Me134 — Mon, 01 Jun 2026 18:09:40 GMT

@hicksmat1 wrote:
This inbox is not actively monitored. Emails sent to this inbox will not receive a response. To best assist you, please Contact Us at nytimes.com/contactus.

Cancellations cannot be processed over email. You can manage your subscription at any time at TheAthletic.com/settings. Review Cancel Your Subscription (help.nytimes.com/360003499613-Cancel-Your-Subscription) in the Help Center for more information.

Are you referring to the support email address I linked?

Re: VIP Athletic

hicksmat1 — Mon, 01 Jun 2026 18:38:51 GMT

Aye yes sorry. It's not manned.

I find it hard to believe sky supplied a VIP reward code and then didn't make provision for how to cancel it at the end of the 12 months. While I appreciate the athletic only Sky, Sky provided the reward and therefore should be presenting a solution.

Re: VIP Athletic

MarkGoldsmith — Mon, 01 Jun 2026 20:25:53 GMT

@hicksmat1 wrote:
Aye yes sorry. It's not manned.

I find it hard to believe sky supplied a VIP reward code and then didn't make provision for how to cancel it at the end of the 12 months. While I appreciate the athletic only Sky, Sky provided the reward and therefore should be presenting a solution.

Sky can't present a solution as they aren't the owners of The Athletic, they provided a voucher code for a free subscription, when you sign up to the subscription, your contract and service is with the New York Times.

Also as per the instructions on https://help.nytimes.com/360003499613-Cancel-Your-Subscription, if you click on Cancel Subscription button on that page, it will take you to another page and allow you to open a live chat with their customer services.

Re: VIP Athletic

hicksmat1 — Mon, 01 Jun 2026 20:34:37 GMT

Mark, I get you are a sky superfan and a wanna be sky employee but honestly this is a sky issue to resolve - they need to issue guidance. I won't be the only person who took up this offer and therefore I won't be the only person with this exact issue. Sky need to get on the case and issue instructions. Getting in touch with an American company is going to be a ballache for potentially many thousands of sky vip customers.

Re: VIP Athletic

Me134 — Tue, 02 Jun 2026 07:11:28 GMT

@hicksmat1 wrote:
Mark, I get you are a sky superfan and a wanna be sky employee but honestly this is a sky issue to resolve - they need to issue guidance. I won't be the only person who took up this offer and therefore I won't be the only person with this exact issue. Sky need to get on the case and issue instructions. Getting in touch with an American company is going to be a ballache for potentially many thousands of sky vip customers.

Odd beyond belief that they have a support email address that is in actuality a no-reply email address.

Also, don't be a child when people are giving you correct advice.