topic Re: Sky deal ‘technical difficulty’ in Account & Billing

Sky deal ‘technical difficulty’

Ma661 — Mon, 01 Jun 2026 06:46:04 GMT

I have been sent a slightly cheaper deal by Sky but when I click through the links it says 'technical difficulty' and the deal disappears.
I've tried several times.

The same thing happened last time Sky did this.

Each time the lower offer is based on my use (I don't use much).

It feels like a deliberate technique by Sky to get you to look at other more expensive deals.

Has anyone else had this?
Looking at other threads calling them seems to take a huge amount of time and to (usually) no avail.

Re: Sky deal ‘technical difficulty’

Mark39 — Mon, 01 Jun 2026 07:54:40 GMT

@Ma661 deals come and go all the time. We've seen technical difficulties reported here before. I suspect that between the time the email is generated and sent to you, and the time you act on it, the deal it refers to has been withdrawn and is no longer available.

Re: Sky deal ‘technical difficulty’

Me134 — Mon, 01 Jun 2026 08:08:20 GMT

@Ma661 wrote:
I have been sent a slightly cheaper deal by Sky but when I click through the links it says 'technical difficulty' and the deal disappears.
I've tried several times.
The same thing happened last time Sky did this.
Each time the lower offer is based on my use (I don't use much).
It feels like a deliberate technique by Sky to get you to look at other more expensive deals.
Has anyone else had this?
Looking at other threads calling them seems to take a huge amount of time and to (usually) no avail.

I presume this is for mobile? If so just call them on 150 if you're out of contract and if no success then ask for your PAC and start researching other suppliers. You may find they com back one way or another with a btter deal.

Re: Sky deal ‘technical difficulty’

Ma661 — Mon, 01 Jun 2026 08:27:41 GMT

Thank you.

It's only for broadband in fact, I'm not with them for my mobile (is that what you meant?)

Re: Sky deal ‘technical difficulty’

Me134 — Mon, 01 Jun 2026 08:31:53 GMT

@Ma661 wrote:
Thank you.
It's only for broadband in fact, I'm not with them for my mobile (is that what you meant?)

Ah, yes your line "Each time the lower offer is based on my use" I took as meaning mobile data usage. What did you mean by this then?

Regardless of the above, deals can be very limited at the moment, if out of minimum term I would look at using the OTS service with another ISP.

Re: Sky deal ‘technical difficulty’

Ma661 — Mon, 01 Jun 2026 08:32:50 GMT

Thanks although I responded with 3 hours of it arriving in my inbox. It arrived at 4.22am so that does seem a bit unlikely. Alternatively there was such limited availability that the offer was effectively click bait.

It's happened twice now too.

Re: Sky deal ‘technical difficulty’

Me134 — Mon, 01 Jun 2026 08:36:33 GMT

@Ma661 wrote:
Thanks although I responded with 3 hours of it arriving in my inbox. It arrived at 4.22am so that does seem a bit unlikely. Alternatively there was such limited availability that the offer was effectively click bait.

It's happened twice now too.

I'm not sure that Sky have limited availability deals TBH although no idea why it does that (and other nonsense on their website and App). Virgin Medias website is as bad for stuff like this BTW.

Re: Sky deal ‘technical difficulty’

Ma661 — Mon, 01 Jun 2026 09:58:54 GMT

I assumed they meant the data I'm using with broadband. It's their choice of words.

Re: Sky deal ‘technical difficulty’

Ma661 — Fri, 05 Jun 2026 06:31:02 GMT

Re: Sky deal ‘technical difficulty’

Chrisee — Fri, 05 Jun 2026 06:40:10 GMT

@Ma661 this has been reported before the offer is genuine but often requires a particular set of circumstances which for some reason your line cannot meet. Some exchanges do not support all products, full fibre offers require access to a full fibre line which many addresses lack etc

Re: Sky deal ‘technical difficulty’

Me134 — Fri, 05 Jun 2026 06:45:15 GMT

@Ma661 wrote:
Thanks although I responded with 3 hours of it arriving in my inbox. It arrived at 4.22am so that does seem a bit unlikely. Alternatively there was such limited availability that the offer was effectively click bait. This same thing has happened twice now too.

I don't think it's clickbait, I think that Sky's systems are so old and antiquated that they're beginning to creak at the seams. I recently signed up for the 4 weeks free Sky Sports offer followed by £20 a month for 6 months, it turned out to be for 2 calendar months followed (possibly, I'll never know for certain having cancelled it) full price. That didn't stop the automated systems sending out an email only 4 days into the contract to tell me that my 4 weeks is coming to an end.

If you try following through the online T&C's or perhaps the "Help" systems there are so many conflicting statements and broken links it beggars belief. The offers part of the system seems as broken.

It needs a root to branch purge but given the scale of what's needed they'll probably just keep kicking that can down the road.