topic Re: Sky stream problems in Account & Billing

Sky stream problems

JamesHAY — Sun, 31 May 2026 20:10:54 GMT

CRITICAL UPDATE: Sky has officially locked down my hardware. My Sky Stream box forced a reset and my PIN is now being actively rejected, preventing me from logging in. This total restriction has been placed on an active Ombudsman dispute (CISAS Case 726465) where the undisputed £17 has been paid. I am mid-mortgage application and this aggressive automated lockout is a clear violation of Ofcom codes. I need an Escalation Manager to message me and manually remove this restriction immediately."

Re: Sky stream problems

TimmyBGood — Sun, 31 May 2026 20:26:26 GMT

@JamesHAY wrote:

I need an Escalation Manager to message me and manually remove this restriction immediately."

On a Sunday night?

Realistically, that's somewhat unlikely to happen.

I'll use the forum mechanism to escalate your post, but I've no idea if there's any such thing as an 'Escalation Manager', or when you might get a response from Sky.

Re: Sky stream problems

_Claire — Mon, 01 Jun 2026 09:03:44 GMT

Thanks for escalating this. We’ve sent @JamesHAY an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.