topic Unable to view account online in Account & Billing

Unable to view account online

Sam496 — Sun, 31 May 2026 21:56:43 GMT

I have been signed out of account and now I am unable to sign in with email to access bills, roll data or view sky vip. I have tried to link sky id, but it tells me it is already linked. This has been like this for over a week

Re: Unable to view account online

caesarome — Mon, 01 Jun 2026 04:29:31 GMT

@Sam496

When you go to sign in what is happening ?

Re: Unable to view account online

Sam496 — Mon, 01 Jun 2026 04:38:39 GMT

I've managed to sign in now with email, but it says I need to link sky id, when I enter name and last 6 bank account number, it says it is already linked. But I cant view anything.

Re: Unable to view account online

caesarome — Mon, 01 Jun 2026 04:46:55 GMT

@Sam496

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this so should happen sometime after 9am this morning.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Unable to view account online

_Claire — Mon, 01 Jun 2026 11:51:58 GMT

Thanks for escalating this. We’ve sent @Sam496 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.