topic Re: Payment in Account & Billing

Payment

JapseeratBajwa — Sat, 30 May 2026 18:48:26 GMT

I got an email that my sky transaction had been failed but according to my bank it's already gone though. Why I am getting such emails when I already done a payment.

Re: Payment

caesarome — Sat, 30 May 2026 19:00:53 GMT

@JapseeratBajwa

If you bill is paid by a direct debit and it has been paid what does the MySky app show regarding this payment, does it say it has been received and that the total is £0.00 ?

Are you also sure this email was from Sky, so does it address you by your first name ?

Re: Payment

JapseeratBajwa — Sat, 30 May 2026 19:11:16 GMT

It does show my name

@JapseeratBajwa wrote:
I got an email that my sky transaction had been failed but according to my bank it's already gone though. Why I am getting such emails when I already done a payment.

Re: Payment

JapseeratBajwa — Sat, 30 May 2026 19:12:22 GMT

this is the email I received

Re: Payment

caesarome — Sat, 30 May 2026 19:19:24 GMT

Ignoring that email for a minute what does your bill on the MySky app show, does it also show that the payment has failed, you can also view it here:

https://www.sky.com/bill/tv-broadband-talk

Re: Payment

Daniel0210 — Sat, 30 May 2026 19:23:33 GMT

@JapseeratBajwa

Your image was rejected as it contains you full personal email address. Feel free to resubmit the image making sure to block out all personal information.