https://helpforum.sky.com/t5/Account-Billing/Account-has-been-disconnected/m-p/5286674#M293872 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4695984">@Mola_4real</a>&nbsp;wrote:<BR /> <P>Hi, my sky has been disconnected, can I get it reconnected please&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4695984">@Mola_4real</a>&nbsp;</P> <P>Do you mean restricted due to a non payment?<BR /><BR />If so services won’t be reinstated until the arrears Sky believe you owe have been paid <STRONG>and</STRONG> you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay. <BR /><BR />Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date. <BR /><BR />If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><BR />If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment. <BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A><BR /><BR />Also see these links offering support:<BR /><A href="https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support</A><BR />and<BR /><A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A><BR /><BR /></P> Sat, 30 May 2026 16:31:44 GMT Daniel0210 2026-05-30T16:31:44Z https://helpforum.sky.com/t5/Account-Billing/Account-has-been-disconnected/m-p/5286666#M293870 <P>Hi, my sky has been disconnected, can I get it reconnected please&nbsp;</P><P>&nbsp;</P> Sat, 30 May 2026 16:24:40 GMT https://helpforum.sky.com/t5/Account-Billing/Account-has-been-disconnected/m-p/5286666#M293870 Mola_4real 2026-05-30T16:24:40Z https://helpforum.sky.com/t5/Account-Billing/Account-has-been-disconnected/m-p/5286670#M293871 <P>This forum is primarily <STRONG>customer-to-customer</STRONG> help, you're not talking to Sky support</P> Sat, 30 May 2026 16:29:39 GMT https://helpforum.sky.com/t5/Account-Billing/Account-has-been-disconnected/m-p/5286670#M293871 Annie+UK 2026-05-30T16:29:39Z https://helpforum.sky.com/t5/Account-Billing/Account-has-been-disconnected/m-p/5286674#M293872 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4695984">@Mola_4real</a>&nbsp;wrote:<BR /> <P>Hi, my sky has been disconnected, can I get it reconnected please&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4695984">@Mola_4real</a>&nbsp;</P> <P>Do you mean restricted due to a non payment?<BR /><BR />If so services won’t be reinstated until the arrears Sky believe you owe have been paid <STRONG>and</STRONG> you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay. <BR /><BR />Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date. <BR /><BR />If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><BR />If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment. <BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A><BR /><BR />Also see these links offering support:<BR /><A href="https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support</A><BR />and<BR /><A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A><BR /><BR /></P> Sat, 30 May 2026 16:31:44 GMT https://helpforum.sky.com/t5/Account-Billing/Account-has-been-disconnected/m-p/5286674#M293872 Daniel0210 2026-05-30T16:31:44Z https://helpforum.sky.com/t5/Account-Billing/Account-has-been-disconnected/m-p/5286677#M293873 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4695984">@Mola_4real</a>&nbsp; disconnected for what reason? Non payment?</P> Sat, 30 May 2026 16:32:48 GMT https://helpforum.sky.com/t5/Account-Billing/Account-has-been-disconnected/m-p/5286677#M293873 SKY1992bf 2026-05-30T16:32:48Z