topic Re: Credit refund in Account & Billing

Credit refund

cageyr — Fri, 29 May 2026 15:52:41 GMT

I have cancelled my Sky Broadband. My last bill dated 11 April 26 shows a £15.41 credit due to me. My DD payment account is still up and running. Anybody know how I can get this money?

Re: Credit refund

Daniel0210 — Fri, 29 May 2026 16:00:27 GMT

@cageyr
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Re: Credit refund

cageyr — Fri, 29 May 2026 16:23:16 GMT

Thanks for the quick response. Yes, please - I would prefer not to have to wait 6+ weeks!

Re: Credit refund

caesarome — Fri, 29 May 2026 16:26:53 GMT

@cageyr

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

LJB-C — Fri, 29 May 2026 16:33:01 GMT

Good evening 👋 Thanks for escalating this over to us @caesarome. We’ve sent an invite to chat over to @cageyr

Please be aware conversations automatically close if there is no response within 48 hours.