topic Re: Credit refund in Account & Billing

Credit refund

Danielle19881 — Fri, 29 May 2026 14:34:45 GMT

I have credit of £121.50 on my account since cancelling, how do I get this back?

Re: Credit refund

Daniel0210 — Fri, 29 May 2026 14:36:45 GMT

@Danielle19881
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund

Danielle19881 — Fri, 29 May 2026 14:38:28 GMT

Hi, yes the sooner the refund the better, 6 weeks seems a bit long, thank you

Re: Credit refund

Daniel0210 — Fri, 29 May 2026 14:39:22 GMT

@Danielle19881

You need to confirm the payment method is still active.

Re: Credit refund

Danielle19881 — Fri, 29 May 2026 14:39:53 GMT

Yes it is still active thanks

Re: Credit refund

Daniel0210 — Fri, 29 May 2026 14:40:27 GMT

@Danielle19881
We’ve been asked to wait at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Daniel0210 — Fri, 29 May 2026 14:44:34 GMT

Now escalated @Danielle19881

Re: Credit refund

Danz994 — Fri, 29 May 2026 15:16:23 GMT

Good afternoon @Daniel0210 Thanks for making us aware of this. I'll send @Danielle19881 an invite now and we can assist further. Thanks, Danielle