topic Re: I keep getting other customers notifications. in Account & Billing

I keep getting other customers notifications.

Eeyore.boater — Thu, 28 May 2026 15:36:03 GMT

Sky keep sending me notifications to my (not Sky) mobile number for someone elses account. I can not block the sender as I receive notifications for my own account from the same sender address at Sky.

Sky prevoiusly revealed the other persons mobile number to me in a message; I tried to message the other customer but received no reply. I have deleted the information.

Sky have now revealed the other customers full name and postal address to me in a further message.

Sky refuse to speak to me; insisting that they will only speak with the other customer; and even then its a battle to get them to stay on the line when they call my number and ask for her!

This has been going on for nearly 3 years.

Any ideas?

Re: I keep getting other customers notifications.

MightyQuinn — Thu, 28 May 2026 16:28:08 GMT

Hi @Eeyore.boater

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and try to help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: I keep getting other customers notifications.

DaveDrizen — Thu, 28 May 2026 16:45:12 GMT

@Eeyore.boater wrote:
Sky keep sending me notifications to my (not Sky) mobile number for someone elses account. I can not block the sender as I receive notifications for my own account from the same sender address at Sky.
Sky prevoiusly revealed the other persons mobile number to me in a message; I tried to message the other customer but received no reply. I have deleted the information.
Sky have now revealed the other customers full name and postal address to me in a further message.
Sky refuse to speak to me; insisting that they will only speak with the other customer; and even then its a battle to get them to stay on the line when they call my number and ask for her!
This has been going on for nearly 3 years.
Any ideas?

If that was me I would just delete the notifications on you phone and let things lie. If Sky can't or won't upadate there record that there sending these messages to wrong phone number, you have done all you can to correct matters. It not up to you to pass there messages on. It Sky problem that the correct person doesn't get the message and Sky don't get any reply from them

Re: I keep getting other customers notifications.

Jason- — Thu, 28 May 2026 17:58:46 GMT

Hello @MightyQuinn, thanks for making us aware of this. I'll send @Eeyore.boater a message now and we can help with this issue 👍🏻

Thanks, Jason-

Re: I keep getting other customers notifications.

Eeyore.boater — Fri, 29 May 2026 13:47:02 GMT

Thank you, I am assured that this is now being delt with.