topic Re: Services Restricted in Account & Billing

Services Restricted

Stevef195 — Fri, 17 Apr 2026 11:36:00 GMT

Can anyone help me? I'm looking at possibly adding an Apple Watch to my account but keep getting this message. I've done the online chat but get told my account is perfect ?? But every time I try this keeps coming up.

Re: Services Restricted

caesarome — Fri, 17 Apr 2026 12:11:22 GMT

@Stevef195

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Services Restricted

Danz994 — Fri, 17 Apr 2026 12:30:51 GMT

Good Afternoon @caesarome Thanks for making us aware of this. I'll send @Stevef195 an invite now and we can assist further. Thanks, Danielle

Re: Services Restricted

cwatt — Fri, 17 Apr 2026 14:24:52 GMT

i also have the same problem for months now?

Re: Services Restricted

caesarome — Fri, 17 Apr 2026 15:21:14 GMT

@cwatt

Are you see a restricted message via your online account ?

Re: Services Restricted

cwatt — Fri, 29 May 2026 09:12:15 GMT

Did anyone find a fix for this? I was told it's an ongoing fault they are trying to fix. It's been over 12 months for since I was able to access / order phones? I want to browse offers and not order via a bot? Thanks

Re: Services Restricted

caesarome — Fri, 29 May 2026 09:14:02 GMT

@cwatt

You never answered the question I asked you back in April ?

Re: Services Restricted

cwatt — Fri, 29 May 2026 09:15:23 GMT

Yes seeing restricted services and also page not found banner

Re: Services Restricted

cwatt — Fri, 29 May 2026 09:22:57 GMT

It all started after I had to have an engineer attend due a underground fibre cable in the street. Logging the call appears to have cause an issue with account. When I was on a chat about his a couple of months ago all they focused on was trying to order me a new phone and not fix the issue 😞

Re: Services Restricted

caesarome — Fri, 29 May 2026 09:24:25 GMT

@cwatt

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Services Restricted

Mark39 — Fri, 29 May 2026 09:26:02 GMT

@cwatt

@caesarome is asking if your services are actually restricted (as opposed to what it'sshowing you online or via the app) for example, if you have Sky Broadband can ypu access the Internet ok, if you have Sky tv can you watch your normal channels, if you have Sky Mobile is it working normally? If thismuas been going on for months, I suspect your services are all working normally?

Re: Services Restricted

cwatt — Fri, 29 May 2026 09:28:43 GMT

I can access all content services ok. My issue is when I try to browse phones and devises to order new or upgrade. I've had my account checked and all ok and no money owed (staff account) I was told it's a known fault they are working to fix but no idea when and has been going on a while? If you believe that?

Re: Services Restricted

cwatt — Fri, 29 May 2026 09:30:25 GMT

Re: Services Restricted

caesarome — Fri, 29 May 2026 09:30:47 GMT

@cwatt wrote:

I was told it's a known fault they are working to fix but no idea when and has been going on a while? If you believe that?

I think you have been fobbed off by someone who hasn't a clue how to help as it isn't really a known fault so hopefully the messaging team can get you some help when they make contact.

Re: Services Restricted

cwatt — Fri, 29 May 2026 09:31:08 GMT

No issues found when checked by Sky online adviser

Re: Services Restricted

Mark39 — Fri, 29 May 2026 09:31:44 GMT

@cwatt it's sometimes reported here, but the escalation team should be able to sort it out for you. Just look out for the chat bubble, as @caesarome posted, and you'll be able to speak to Sky privately about it.

Re: Services Restricted

cwatt — Fri, 29 May 2026 09:32:18 GMT

Thank you

Re: Services Restricted

LJB-C — Fri, 29 May 2026 13:10:03 GMT

Good afternoon. Thanks for escalating this @caesarome. We’ve sent @cwatt an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Services Restricted

cwatt — Sun, 31 May 2026 16:47:32 GMT

Thanks for assisting on sorting this out. They was a failed £3 payment for Paramount plus hiding in Marketplace from June 2026! Quickly sorted when you get through to the right people 😊