topic Re: Credit refund in Account & Billing

Credit refund

kittjarvis — Fri, 29 May 2026 12:27:15 GMT

My account is showing a credit of £42.48 for payment taken after I left Sky. DD is still active . Can you please tell me how to claim a refund of this amount

Re: Credit refund

caesarome — Fri, 29 May 2026 12:33:35 GMT

@kittjarvis

If you would like we can arrange Sky to contact you via a private message as they can help you with this ?

Re: Credit refund

kittjarvis — Fri, 29 May 2026 12:55:18 GMT

Yes please, that would be very helpful thank you

Re: Credit refund

caesarome — Fri, 29 May 2026 13:00:16 GMT

@kittjarvis

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

LJB-C — Fri, 29 May 2026 13:03:43 GMT

Hi 👋 Thanks @caesarome for escalating this. We’ve sent @kittjarvis an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund

kittjarvis — Tue, 02 Jun 2026 06:35:26 GMT

Many thanks, refund sorted quickly, thank you