topic Re: OTP not asked for in Account & Billing

OTP not asked for

Jewe1 — Wed, 27 May 2026 07:24:59 GMT

I keep getting Otp sent when I'm not using my phone some last night and again this morning please investigate

Re: OTP not asked for

Daniel0210 — Wed, 27 May 2026 09:37:40 GMT

We can't investigate anything. You haven’t actually contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Perhaps give Sky a call to discuss, unless anyone else here can shed any light on why this has happened.

Re: OTP not asked for

Tommy2 — Wed, 27 May 2026 22:55:21 GMT

This sounds like a scam, I would suggest contacting sky customer services and informing them about this.

Re: OTP not asked for

Mark39 — Fri, 29 May 2026 09:29:44 GMT

@Jewe1 someone who knows or who has guessed your password may be trying to access your account. The OTP is doing its job by preventing it. Nevertheless, I'd recommend changing your password - make it something that someone who knows you couldn't guess.

Re: OTP not asked for

twilight+princess — Fri, 29 May 2026 10:31:59 GMT

Chances are someone either knows your log in details or has guessed them & is trying to sign into your account but is being stopped by 2fa. I would recommend changing your password & if it happens again to scan your pc/device for malware in case it is infected.