topic No signal in Account & Billing

No signal

GA1874 — Fri, 29 May 2026 09:22:47 GMT

My sky+ box has stopped working as is showing no satellite signal received, have contacted sky who have upgraded me to a new sky q box but they are unable to book an engineer appointment (on my orders is just showing as delayed and to contact sky), I was promised a phone call back with an appointment time/date for engineer, this never happened, so I called again to be told the same, that they could not get on the system or see any engineer slots, they have said they will call me back again on Monday to update! Is this a common problem with Sky or am I just getting fobbed off? Seems very poor service especially for existing customers of over 20 years+? I have never had this problem previously when contacting them?

Re: No signal

caesarome — Fri, 29 May 2026 09:29:31 GMT

@GA1874

There are less engineers around these days as Sky moves more to streaming services like Sky Glass and Sjy Q so delays like this can and do crop up. Having said that even if there is going to be a wait of a number of weeks I am surprised they can not find a slot for you so it might be worth calling back and speaking to someone else about this.

Re: No signal

dawdons — Thu, 04 Jun 2026 11:25:54 GMT

I need to talk to someone

Re: No signal

Daniel0210 — Thu, 04 Jun 2026 11:32:17 GMT

@dawdons
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

What issue do you have?

Re: No signal

PandJ2020 — Thu, 04 Jun 2026 11:32:25 GMT

@dawdons wrote:
I need to talk to someone

Go ahead and call.