https://helpforum.sky.com/t5/Account-Billing/Credit-Refund/m-p/5285180#M293669 I made a full payment to my bill but another payment has come out and would like some help in getting one of them refunded. Thu, 28 May 2026 16:54:42 GMT Nameless 2026-05-28T16:54:42Z https://helpforum.sky.com/t5/Account-Billing/Credit-Refund/m-p/5285180#M293669 I made a full payment to my bill but another payment has come out and would like some help in getting one of them refunded. Thu, 28 May 2026 16:54:42 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-Refund/m-p/5285180#M293669 Nameless 2026-05-28T16:54:42Z https://helpforum.sky.com/t5/Account-Billing/Credit-Refund/m-p/5285236#M293680 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4694323">@Nameless</a>&nbsp;<BR />The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have now been restricted. <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>but please confirm it’s currently showing as a credit.</STRONG></P> Thu, 28 May 2026 17:38:37 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-Refund/m-p/5285236#M293680 Daniel0210 2026-05-28T17:38:37Z