topic Re: My refund from a complaint in Account & Billing

My refund from a complaint

Hussein07 — Thu, 28 May 2026 13:02:48 GMT

I have a credit balance on my Sky Mobile account from a complaint refund, and I would like it manually refunded to my bank account.

Re: My refund from a complaint

Daniel0210 — Thu, 28 May 2026 13:08:27 GMT

@Hussein07

You could call Sky and ask about refunding to your bank but a credit refund is usually credited to your 'Live' Sky account and used for future payments so don't be surprised if Sky say no.

Re: My refund from a complaint

Hussein07 — Thu, 28 May 2026 13:10:18 GMT

But how can they say NO when it's a CEDR compliant ain't a good will it's a case I have won so need this in my account and not in my sky app

Re: My refund from a complaint

Mark39 — Thu, 28 May 2026 13:12:15 GMT

@Hussein07 call them and ask.