topic Re: Disgruntled member in Account & Billing

Disgruntled member

Ron951 — Thu, 28 May 2026 12:00:26 GMT

I paid by card and at the time bill showed clear now after 3 hours speaking to customer service they say they can't find my payment even after I have provided bank reference and screenshot payment made 19/05/2026

Re: Disgruntled member

caesarome — Thu, 28 May 2026 12:06:18 GMT

@Ron951

Are your services restricted ?

Does this payment appear on your Sky bill ?

Re: Disgruntled member

PandJ2020 — Thu, 28 May 2026 12:07:09 GMT

Making manual payments (instead of letting automatic ones take when necessary) can be problematic.

That manual payment may not be credited against the current bill and will be a credit against the next month, thus not stopping the automatic collection.

Re: Disgruntled member

Ron951 — Fri, 29 May 2026 11:27:24 GMT

Services not restricted but bill still showing unpaid and my card payment not showing on bill

Re: Disgruntled member

Ron951 — Fri, 29 May 2026 11:28:39 GMT

But the card payment isn't showing on the bill and no credit towards next bill