topic Re: Can't renew contract online in Account & Billing

Can't renew contract online

Apcassidy — Mon, 23 Feb 2026 22:18:21 GMT

Sky has told me on my account my contract has ended and moved to a monthly rolling contract and if I renew I can get a better deal. When I click on this it flashes up with my details then says "sorry we are having technical difficulties" and this is both on the app and on website. I can't get chat bot to help either

Re: Can't renew contract online

caesarome — Mon, 23 Feb 2026 22:20:33 GMT

@Apcassidy

When calling say nothing when asked anything by the bot and remain on the line.

Re: Can't renew contract online

AndrewRevill — Wed, 27 May 2026 18:18:33 GMT

This same thing has happened to me, why have the option if it doesn't work

Re: Can't renew contract online

Daniel0210 — Wed, 27 May 2026 18:19:46 GMT

@AndrewRevill
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Can't renew contract online

caesarome — Wed, 27 May 2026 18:21:09 GMT

@AndrewRevill wrote:

This same thing has happened to me, why have the option if it doesn't work

It should imagine that for the majority of people it does work but for whatever reason it doesn't for you so calling is all you can do.