topic Re: Website Account and email Access Blocked in Account & Billing

Website Account and email Access Blocked

acm2u — Wed, 27 May 2026 16:10:22 GMT

Hi,

I have been unable to login to the Sky website to manage my account from my tablet.

I have also found I cannot connect to the Sky Community from the same tablet to raise the issue, so I have had to submit this using a different client platform.

I recently found that I am getting edgesuite errors on the Sky news web pages suggesting that the Chrome browser on my tablet has been flagged as a bot.

So I guess this same error has resulted in Sky's CDN blocking my access to all of their websites, including those needed for my Sky account management and Community Forum pages ☹️

I am not using a bot nor am I using a VPN.

I have tried all of the suggested steps to remedy the situation, such as clearing cache, cookies etc. but nothing has worked.

Please can someone in Sky look into this for me.

Regards,

Andy

Re: Website Account and email Access Blocked

Annie+UK — Wed, 27 May 2026 16:14:11 GMT

Phone Sky!

Re: Website Account and email Access Blocked

acm2u — Thu, 28 May 2026 19:28:22 GMT

Hi,

Not sure why my question was moved to accounts and billing forum - my issue is regarding access to sky services not limited to accounts and billing.

I spoke with customer services and during the call and immediately afterwards I was able to login to my sky account. We checked that all was good with my subscription so no issues with billing or payments.

All appeared well until I tried to connect to the community forum web site to report back and I was redirected to a URL (id.sky.com/skycommunity/error/blocked) stating my access is blocked.

After this I am now, once again, unable to login to my sky account with a similar redirected URL (id.sky.com/error/blocked) stating my access is blocked.

So, I am back to square one ☹️

Please can someone from Sky follow-up with me to sort this out.

Regards,

Andy