topic VIP Platinum Customer.......means literally nothing in Account & Billing

VIP Platinum Customer.......means literally nothing

Kentsta — Wed, 27 May 2026 11:51:46 GMT

Well was offered Sky glass with some packages and braodband for £75.

Then charged doubled

Numerous calls , official complaints raised internally by UK Sky team.

Promised to call back with an update after reviewing the conversations... which they confirmed was £75 offer...

Never called me back, even though i said , if i don't get a call back by a certain date and time, i'll just cancel....

Well 20+ years as a customers, means very little obviously.... and to top it off... the final call to cancellation team was

"i'll speak to my manager and see if we can get to the agreed bill of £75 a month"

Re: VIP Platinum Customer.......means literally nothing

Chrisee — Wed, 27 May 2026 13:46:16 GMT

@Kentsta given Sky have literally millions of customers with platinum vip status soit cannot mean much beyond making you feel they care. In practice the best deals are reserved for new customers. Sky are no different from their competitors who offer good deals to sign up andafter 18 months away you would qualify as a "new" Sky customer.

Re: VIP Platinum Customer.......means literally nothing

Kentsta — Wed, 27 May 2026 13:59:35 GMT

Then Sky should not make a big deal on every call of the VIP status...Not tell you a price for the TV/Broadband and then charge double the agreed price, not follow through on the complaints or simple call backs, and then final insult of we will try to offer you the price that we told you on the phone ......

Re: VIP Platinum Customer.......means literally nothing

Anonymous — Wed, 27 May 2026 14:48:06 GMT

@Kentsta Unfortunately Sky VIP is just a marketing gimmick that makes some customer feel more valued that they really are

Like all businesses Sky only care about your money, They may say otherwise on a call or in a letter etc... But it's just your money they are after

Through all your complaints, Unfulfilled callback and broken promises the main thing is that you've still be paying, That's all they are worried about

Vote with your wallet and leave, That's they only thing that hurts them

Re: VIP Platinum Customer.......means literally nothing

WelshGeezer — Wed, 27 May 2026 16:25:55 GMT

Being a VIP customer simply tells Sky you’re unlikely to cancel or switch providers. Frankly, it actually works against you when negotiating a new deal.

My contract ends in 23 months and I’ll then switch to Virgin Media. Afterwards I’ll switch back to Sky to get the best deals. I definitely don’t want any long-term VIP status with either company.

Re: VIP Platinum Customer.......means literally nothing

Anonymous — Wed, 27 May 2026 16:35:22 GMT

Your 100% correct, I switched to BT from Sky when my contract ended, Had a great service with BT, Couldn't fault them but at the end of the contract I still switched to my now current provider Youfibre on a £24.99 a month for 1000gb with a guarantee of no price increases at all in the 18 month contract

Youfibre have also been amazing But once this expires I will move again

The only loyalty I have any interest in is the loyalty I swear to my wallet

Re: VIP Platinum Customer.......means literally nothing

Kentsta — Wed, 27 May 2026 17:52:59 GMT

Exactly... and why i cancelled literally today

Re: VIP Platinum Customer.......means literally nothing

Kentsta — Wed, 27 May 2026 17:56:27 GMT

Yep vote with your wallet... I'm also voting by encouraging people to review their position and go look for a better deal outside of Sky!

You're welcome Sky, even if 1 other person reads and reviews their bills and the stupid VIP status thing and moves on, then i feel my rant was worth it

Re: VIP Platinum Customer.......means literally nothing

Yoghurt — Wed, 27 May 2026 19:03:36 GMT

I'll be platinum in November nearly 8 years on and I love sky always had great deals

Re: VIP Platinum Customer.......means literally nothing

Me134 — Wed, 27 May 2026 18:36:27 GMT

@Yoghurt wrote:
I'll be platinum in November newly 8 years on and I love sky always had great deals

I've been 18 years continuous with Sky TV, once with mobile and on and off with the broadband. Never had an issue getting an acceptable (to me) deal on the TV which pleases the wife.

Re: VIP Platinum Customer.......means literally nothing

WelshGeezer — Wed, 27 May 2026 18:47:01 GMT

Deals are subjective; what you find great someone else might not. Income likely also influences this. Ultimately, loyalty should be towards your partner, wife, husband, children and so on rather than a company. If you’re happy with your current price structure (I am) then great. If not, take your money and spend it elsewhere.