topic Re: Sky didn’t send return label packaging in Account & Billing

Sky didn’t send return label packaging

Sollycorr — Fri, 02 Jan 2026 12:40:49 GMT

I never got sent the returns package labeling etc - I've just had a text to return or face charges. I've tried to call sky all morning and it hangs up after finally getting on hold everytime.

im happy to go and do it myself but I'm going round in circles on the website as I haven't lost or damaged it, I've just not been sent anything.

any help would be appreciated.

Re: Sky didn’t send return label packaging

Daniel0210 — Fri, 02 Jan 2026 12:41:40 GMT

@Sollycorr
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Sky didn’t send return label packaging

caesarome — Fri, 02 Jan 2026 13:15:11 GMT

@Sollycorr

You can print your own return label here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Sky didn’t send return label packaging

Ruben5 — Mon, 25 May 2026 09:51:16 GMT

Sky are basically [removed] at all they do. You get one customer service saying on thing then another something else.

Trying to return goods is almost impossible they think by not sending packaging you will keep the equipment.

I am done [removed] ee for me.

Moderator Actions: removed inappropriate language

Re: Sky didn’t send return label packaging

Daniel0210 — Mon, 25 May 2026 09:58:52 GMT

@Ruben5

The additional methods for returning equipment are explained in the two posts immediately above yours.

Re: Sky didn’t send return label packaging

Ruben5 — Tue, 26 May 2026 08:35:39 GMT

With my product I was told packaging and return label would be sent out. Both haven't, as I stated sky are [Removed] why I no longer have any tv or WiFi with them.

Moderator note: Removed foul language

Re: Sky didn’t send return label packaging

Daniel0210 — Tue, 26 May 2026 08:38:43 GMT

@Ruben5

If you still need to return the equipment you do need to follow the advice already provided to both you and the original poster.

Re: Sky didn’t send return label packaging

caesarome — Tue, 26 May 2026 08:40:58 GMT

@Ruben5

What shows here regarding your return packaging:

https://www.sky.com/ordertracking

When and how did you cancel with Sky ?

Re: Sky didn’t send return label packaging

Ruben5 — Tue, 26 May 2026 10:26:22 GMT

So a customer service rep tells me on the phone I have arranged for packaging and return label to sent out.

according to you that is not correct?

Re: Sky didn’t send return label packaging

caesarome — Tue, 26 May 2026 10:40:27 GMT

@Ruben5

If the packaging they have they are sending you doesn't turn up then you can use anything you can get as you can print your own return label here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Sky didn’t send return label packaging

Ruben5 — Tue, 26 May 2026 10:57:20 GMT

Ok cheers for the info will save me waiting it to arrive.

thanks