topic Refund failure in Account & Billing

Refund failure

SionH-Edwards — Mon, 25 May 2026 16:40:49 GMT

Somehow my bill ended up coming to a total of £105.81, but i'ts supposed to be paying only £33 for wifi, it was paid around the 12th this month with money that was needed for debts but it wasn't my money, i've tried going through the stress of getting it refunded but the money never came through and now my next bill is gonna be 5 times what i should be paying, how does my bill go from £33 to £160???

Re: Refund failure

MightyQuinn — Mon, 25 May 2026 16:47:50 GMT

Hi @SionH-Edwards Unfortunately only you can see your bills to establish why it has gone up https://www.sky.com/bill

Re: Refund failure

SionH-Edwards — Mon, 25 May 2026 16:48:54 GMT

Thing is i don't recall any warning about the bill going up by £20, never got anything about it

Re: Refund failure

MightyQuinn — Mon, 25 May 2026 16:51:49 GMT

@SionH-Edwards wrote:
Thing is i don't recall any warning about the bill going up by £20, never got anything about it

Hi @SionH-Edwards To answer that question, we need to know why it has gone up, discounts ending, annual price rise or something else.