topic Refund over 6 weeks since left sky in Account & Billing

Refund over 6 weeks since left sky

Lou207 — Mon, 25 May 2026 10:03:19 GMT

I have credit on my account that is said to go towards next bill but no next bill. Left over 6 weeks ago having no luck making contact to sort and direct debit not cancelled yet so would be easier to give refund

Re: Refund over 6 weeks since left sky

GD1 — Mon, 25 May 2026 10:06:47 GMT

@Lou207 Is you payment method stilli place? If so we can ask the Community Messaging Team to help with the refund

Re: Refund over 6 weeks since left sky

Daniel0210 — Mon, 25 May 2026 10:10:38 GMT

@Lou207 wrote:

and direct debit not cancelled yet so would be easier to give refund

@Lou207
We’ve been asked to wait at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund over 6 weeks since left sky

Daniel0210 — Mon, 25 May 2026 10:13:30 GMT

@Lou207

Now escalated.

Re: Refund over 6 weeks since left sky

Jason- — Mon, 25 May 2026 15:26:11 GMT

Hey @Daniel0210, thanks for the heads up. We'll drop @Lou207 an invite now and we can help with this refund request 👍🏻

Thanks, Jason-