topic Re: Billing not the same as agreement in Account & Billing

Billing not the same as agreement

Jennyy — Sun, 24 May 2026 16:27:36 GMT

Hi there,

I was used sky a few months ago, and l ageed to paid £23 monthly, but last 2 bills was £26 a month.

I want to know why the price going up £3 It is not what we agreement from begining.

If have no reason and still doing thing wihtout notice, I would like to leave. It is not good enouth if you already made agreement but still try to charge more.

Please check and let me know via calling or email.

Regards,

Jen Brett

Re: Billing not the same as agreement

Daniel0210 — Sun, 24 May 2026 16:39:58 GMT

@Jennyy
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

A £3 increase sounds like the annual price increase which was implemented with the April bill, Sky broadband subscription maybe.

When you were notified of the increase you had to contact Sky within 30 days which will have elapsed now.

Re: Billing not the same as agreement

MightyQuinn — Sun, 24 May 2026 16:43:23 GMT

Hi @Jennyy Any agreements will be for discounts. The list price is subject to a annual price rise (£3 is about right). You don't tell us what services but you need to read the 'small print'.

Re: Billing not the same as agreement

jayach — Mon, 25 May 2026 00:28:55 GMT

@Jennyy

Yes. Sky Broadband have introduced in-contract price rises. You could have left early without charge, however it is apparently too late to do so now

Sky price increase 2026: can you cancel your contract? - Uswitch