topic Re: Netflix double charged in Account & Billing

Netflix double charged

Bradnod — Sun, 24 May 2026 02:27:35 GMT

I already have Netflix included in my package but I’m also paying another subscription for Netflix through sky how do I cancel?

Re: Netflix double charged

Brill+Gill — Sun, 24 May 2026 08:04:25 GMT

Hi @Bradnod, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Netflix double charged

caesarome — Sun, 24 May 2026 08:36:29 GMT

@Bradnod

Did you activate it via your Sky account:

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Doing so will tell Netflix that Sky will take over the billing.

Or click on the link at "Already subscribed to Netflix"

https://www.sky.com/tv/apps/netflix