https://helpforum.sky.com/t5/Account-Billing/Sky-stream-pucks-at-different-addresses/m-p/5281197#M293159 <P>I have had two emails / messages from sky saying that one of my two sky stream pucks is being used at a different address.&nbsp;</P><P>Sky will charge me an extra £25 fpr this</P><P>My two pucks are in two different rooms at my property&nbsp; , at opposite ends of my house.</P><P>They are both at my address.</P><P>I can't find a way to speak to anyone about this.</P><P>Can anyone help ?</P> Sat, 23 May 2026 11:32:33 GMT JoLees 2026-05-23T11:32:33Z https://helpforum.sky.com/t5/Account-Billing/Sky-stream-pucks-at-different-addresses/m-p/5281197#M293159 <P>I have had two emails / messages from sky saying that one of my two sky stream pucks is being used at a different address.&nbsp;</P><P>Sky will charge me an extra £25 fpr this</P><P>My two pucks are in two different rooms at my property&nbsp; , at opposite ends of my house.</P><P>They are both at my address.</P><P>I can't find a way to speak to anyone about this.</P><P>Can anyone help ?</P> Sat, 23 May 2026 11:32:33 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-stream-pucks-at-different-addresses/m-p/5281197#M293159 JoLees 2026-05-23T11:32:33Z https://helpforum.sky.com/t5/Account-Billing/Sky-stream-pucks-at-different-addresses/m-p/5281201#M293160 <P>Are they using different Internet connections?</P><P>&nbsp;</P><P>Sky can only detect such situations where your ISP is using differing public IP addresses.</P> Sat, 23 May 2026 11:52:48 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-stream-pucks-at-different-addresses/m-p/5281201#M293160 PandJ2020 2026-05-23T11:52:48Z