topic Re: Why am I getting build twice in Account & Billing

Why am I getting build twice

preilly98 — Fri, 22 May 2026 18:29:39 GMT

Why am I getting build twice

Re: Why am I getting build twice

Daniel0210 — Fri, 22 May 2026 18:31:11 GMT

@preilly98
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Have you made an unnecessary manual payment recently?

Re: Why am I getting build twice

caesarome — Fri, 22 May 2026 18:49:57 GMT

@preilly98

You are probably not being billed twice but what might have happened if you have made a manual payment when there was no need to as Sky will take it from your payment details that are on your account.

If you now see a credit and what this refunded post back on here to confirm you can see the credit as we can arrange some help for you via here to get it back to you within 5 working days, so sometime next week after the bank holiday.

Re: Why am I getting build twice

Cat5baby — Fri, 22 May 2026 19:01:44 GMT

I'd like to know why I'm getting charged twice for Netflix. Netflix comes in with my Sky package yet. Netflix is charging me again and you have for the past two months but I can't get hold of anyone to talk to

Re: Why am I getting build twice

caesarome — Fri, 22 May 2026 19:04:53 GMT

@Cat5baby

Did you folloow this guide here:

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Doing so will tell Netflix that Sky will take over the billing.

Re: Why am I getting build twice

Me134 — Fri, 22 May 2026 19:05:41 GMT

@Cat5baby wrote:
I'd like to know why I'm getting charged twice for Netflix. Netflix comes in with my Sky package yet. Netflix is charging me again and you have for the past two months but I can't get hold of anyone to talk to

If Netflix themselves are billing you directly then it's probably because you haven't linked your Netflix account to your Sky account.

Click on the link at "Already subscribed to Netflix"

https://www.sky.com/tv/apps/netflix