topic Re: Restricted account in Account & Billing

Restricted account

Johnbuz — Thu, 21 May 2026 17:50:12 GMT

Our account has a restriction block due to non payment. However, our payments are taken every month by direct debit and not one has been missed.

Re: Restricted account

caesarome — Thu, 21 May 2026 18:15:13 GMT

@Johnbuz

Do you owe anything against Sky Marketplace ?

Are your services working so Sky TV or are you seeing a restricted message when trying to access your account ?

Re: Restricted account

Johnbuz — Thu, 21 May 2026 18:23:46 GMT

Everything is working ok and no money is owed to market place or anywhere else.

Re: Restricted account

caesarome — Thu, 21 May 2026 18:27:45 GMT

@Johnbuz

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Restricted account

Brill+Gill — Fri, 22 May 2026 07:54:14 GMT

Thanks for escalating this @caesarome. We’ve sent @Johnbuz an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Restricted account

Johnbuz — Fri, 22 May 2026 11:17:22 GMT

Thanks. My husband called and sorted it now.