topic Re: Potential Scam Call in Account & Billing

Potential Scam Call

LukeTemp — Thu, 21 May 2026 13:01:47 GMT

Just received a few calls from two numbers:

[Removed]

Both from the same person, so perhaps not their true number.

Spoke to a female with an indian accent who asked to verify my email address, saying they were sending me a new sim and would be giving me a discount code. After giving it to her I received a one time login? code and ended the call immediately. Was this a scam?

Moderator notes: Removed phone numbers

Re: Potential Scam Call

Daniel0210 — Thu, 21 May 2026 12:47:41 GMT

@LukeTemp

Your post has been removed as it contains the numbers used. The post should return once moderated.

Theres no reason for Sky to call to say they are sending a replacement sim. Hopefully you hung up before giving out too much info.

Scammers try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

I would suggest changing your online password

https://skyid.sky.com/resetpassword/

It's also worth keeping an eye on your bank account for any fraudulent transactions.

Re: Potential Scam Call

DaveDrizen — Thu, 21 May 2026 13:33:11 GMT

@LukeTemp wrote:
Just received a few calls from two numbers:

[Removed]

Both from the same person, so perhaps not their true number.

Spoke to a female with an indian accent who asked to verify my email address, saying they were sending me a new sim and would be giving me a discount code. After giving it to her I received a one time login? code and ended the call immediately. Was this a scam?

Moderator notes: Removed phone numbers

If you receive emails regularly like I do they already know your email address there is no need for a agent to ask you for it. A genuine agent agent will always start off any call by asking if you are the account holder and your telephone password. To be sure if you give a wrong password first, if the call is genuine they will query it, if they don't it probably a scam call.