topic Re: Credit refund in Account & Billing

Credit refund

Richtomo — Wed, 20 May 2026 21:56:47 GMT

My sky has been cancelled as ive moved providers . I'm owed money when will I recieve it

Re: Credit refund

caesarome — Wed, 20 May 2026 22:07:35 GMT

If you can reply and let us know if your payment details are still in place we can escalate your post to Sky's messaging team who in turn will contact you via a private chat bubble on here as they can arrange for this refund to be with you within 5 working days.

So if you want to do this then please confirm that you can see this credit ?

Re: Credit refund

Richtomo — Wed, 20 May 2026 22:09:54 GMT

As far as I am aware my details are still on file

Re: Credit refund

caesarome — Wed, 20 May 2026 22:12:41 GMT

@Richtomo

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit refund

Daniel0210 — Thu, 21 May 2026 03:34:36 GMT

@Richtomo
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Jason- — Thu, 21 May 2026 07:36:03 GMT

Good Morning @Daniel0210, thanks for making us aware of @Richtomo's post. I'll send them an invite now and we can look at getting this refund sorted 👍🏻

Thanks, Jason-