topic Credit refund in Account & Billing

Credit refund

Ben8787 — Wed, 20 May 2026 22:13:59 GMT

Hi, I cancelled my sky broadband 3/4 months ago now and it is showing as credit on the account, how do I go about getting this refunded please?

thanks in advance

Re: Credit refund

Daniel0210 — Thu, 21 May 2026 03:30:47 GMT

@Ben8787
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

Re: Credit refund

Jason- — Thu, 21 May 2026 07:37:14 GMT

Good Morning @Daniel0210, thanks for flagging this with us. I'll send @Ben8787 an invite now so we can help get this refund sorted 👍🏻

Thanks, Jason-