topic Changed broadband to sky in Account & Billing

Changed broadband to sky

smccann — Wed, 20 May 2026 20:42:53 GMT

I changed my broadband provider to sky and they said they would pay the termination fee/charges from my previous provider and that they would sort it all. I have been charged £163,16 by my previous provider and would like sky to pay for this as promised. I keep getting the bot and would like to speak to a human to get this sorted.

Re: Changed broadband to sky

GD1 — Wed, 20 May 2026 20:47:53 GMT

@smccann Sky don't pay any termination charges, you pay them then claim them back as per this link https://www.sky.com/help/articles/switching-credit-offer

Re: Changed broadband to sky

caesarome — Wed, 20 May 2026 21:04:46 GMT

@smccann

As stated above by @GD1 you pay any exit fees with your previous supplier then Sky will credit your account once you provide them with a copy of the bill from the supplier where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap).

Re: Changed broadband to sky

TimmyBGood — Thu, 21 May 2026 09:00:23 GMT

@smccann wrote:

they said they would pay the termination fee/charges from my previous provider and that they would sort it all. .

Unfortunately some sales advisors use language a little too loosely in making such assurances. An ISP cannot directly pay a bill owed by a new customer to another provider: that would require mechanisms which don't exist or an inappropriate exchange of personal information.