topic Re: Account payment issue in Account & Billing

Account payment issue

James1805 — Wed, 20 May 2026 14:16:30 GMT

Hi I have not payed my bill for bit but am now in a position to sort out the bill which is £146 but as left for a while they have now added in a £117 fee for not sending equipment back. But I want to pay the £146 and just carry on my contract not £263 with the equipment fee. It doesn't let you speak to anyone to discuss??

Re: Account payment issue

Daniel0210 — Wed, 20 May 2026 14:18:48 GMT

@James1805

Sounds like you have left it too long.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Re: Account payment issue

James1805 — Wed, 20 May 2026 14:22:16 GMT

Ok thank you. Just confused as when I log in it says pay the £146 to get re-instated but then when I clock on that it then goes up to £263 instead which the equipment fee

Re: Account payment issue

Daniel0210 — Wed, 20 May 2026 14:29:03 GMT

@James1805

What Sky services do/did you subscribe to?

Did Sky send return packaging asking for the equipment back?

Re: Account payment issue

James1805 — Wed, 20 May 2026 14:32:51 GMT

I have/had sky q and WiFi. I didn't send anything back if I'm honest. I'm more than happy to pay the £146 outstanding bill bit and want to get everything back on again, but not the £117 equipment thing.

Re: Account payment issue

Daniel0210 — Wed, 20 May 2026 14:35:57 GMT

@James1805

@Daniel0210 wrote:

@James1805

Did Sky send return packaging asking for the equipment back?

Re: Account payment issue

PandJ2020 — Wed, 20 May 2026 14:37:17 GMT

@James1805 wrote:
I have/had sky q and WiFi. I didn't send anything back if I'm honest. I'm more than happy to pay the £146 outstanding bill bit and want to get everything back on again, but not the £117 equipment thing.

Realistically you'll need to pay the full amount to speak to them.

They would normally refund the non-return charge either if you can continue with your contract of when you return the hardware.

Re: Account payment issue

caesarome — Wed, 20 May 2026 15:11:00 GMT

@James1805

What services did you actually cancel ?

Re: Account payment issue

Daniel0210 — Wed, 20 May 2026 15:15:32 GMT

@caesarome wrote:

@James1805

What services did you actually cancel ?

@caesarome

The OP hasn't cancelled. It reads as a lengthy non payment issue resulting in Sky adding non return fees as well.

Re: Account payment issue

James1805 — Wed, 20 May 2026 15:16:08 GMT

I haven't cancelled anything. I just owed a bill payed a bit of it and still owe £146 to go happy to pay and I want all my services back on! just not this extra £117 fee for not sending back equipment

Re: Account payment issue

James1805 — Wed, 20 May 2026 15:19:32 GMT

The op? Is there a way I can not pay the £117 equipment fee and just pay my outstanding bill and carry on as normal from there?

Re: Account payment issue

Daniel0210 — Wed, 20 May 2026 15:24:41 GMT

@James1805 wrote:

The op?

@James1805

You, the OP (original poster).

You seem a bit reluctant to answer the question asked twice now ~ did Sky send you return packaging?

Re: Account payment issue

caesarome — Wed, 20 May 2026 15:25:06 GMT

@Daniel0210

Unless I am missing something here why would non return fees be added if nothing was due to be returned unless a change on the account was made resulting in them being added in error ?

Re: Account payment issue

James1805 — Wed, 20 May 2026 15:29:23 GMT

Oh sorry, yes they did send me a cardboard thing, that's why I wanted to sort nil out and carry on B4 cancelled but I don't know where I stand currently? Like I say my main question was why when I log in my account does it say to reactivate your services click here to iay your £146 bill then when click on that it goes up to £263

Re: Account payment issue

Daniel0210 — Wed, 20 May 2026 15:31:49 GMT

@caesarome

I'm taking it that the missed payments have built up, certainly over 56 days, and Sky have cancelled the subscription. What the OP hasn't confirmed yet is whether return packaging was delivered.

edit- OP has now confirmed packaging was delivered hence the non return fees being added.

Re: Account payment issue

PandJ2020 — Wed, 20 May 2026 15:31:06 GMT

@James1805 wrote:
Oh sorry, yes they did send me a cardboard thing, that's why I wanted to sort nil out and carry on B4 cancelled but I don't know where I stand currently? Like I say my main question was why when I log in my account does it say to reactivate your services click here to iay your £146 bill then when click on that it goes up to £263

Pay the £263 and you can discuss it with Sky...

Re: Account payment issue

caesarome — Wed, 20 May 2026 15:32:27 GMT

@James1805

When did you last pay a bill to Sky ?

Re: Account payment issue

James1805 — Wed, 20 May 2026 15:34:12 GMT

Paid a part bill in mid April so last month

Re: Account payment issue

caesarome — Wed, 20 May 2026 15:37:08 GMT

When did you last pay a bill in full ?

Re: Account payment issue

DaveDrizen — Wed, 20 May 2026 15:41:52 GMT

@James1805 wrote:
Oh sorry, yes they did send me a cardboard thing, that's why I wanted to sort nil out and carry on B4 cancelled but I don't know where I stand currently? Like I say my main question was why when I log in my account does it say to reactivate your services click here to iay your £146 bill then when click on that it goes up to £263

I think you have to pay the total that Sky are asking for before Sky will speak to you. If try and phone it just results in a message that you need to need to make full payment. This being the case the only option is to make the full payment, once done and cleared by the bank which could take a few days. You will then be able to contact with sky again about having your service restored. Depending on on the outcome of that discussion and your service is restored Sky will possably give you a credit probably on a future bill for the non return of equipment fee,