https://helpforum.sky.com/t5/Account-Billing/Help-please/m-p/5278449#M292747 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683689">@Elenapintilie</a>&nbsp;</P> <P>Presumably your services were restricted due to a non payment?<BR /><BR />Services won’t be reinstated until the arrears Sky believe you owe have been paid <STRONG>and</STRONG> you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay. <BR /><BR />If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A><BR /><BR />Also see these links offering support:<BR /><A href="https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support</A><BR />and<BR /><A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A><BR /><BR /></P> Tue, 19 May 2026 18:35:16 GMT Daniel0210 2026-05-19T18:35:16Z https://helpforum.sky.com/t5/Account-Billing/Help-please/m-p/5278446#M292746 hello, I can't contact Sky because I paid my bill...my internet is still down...and the payment for my bill doesn't appear in my Sky account...what should I do?? Tue, 19 May 2026 18:30:37 GMT https://helpforum.sky.com/t5/Account-Billing/Help-please/m-p/5278446#M292746 Elenapintilie 2026-05-19T18:30:37Z https://helpforum.sky.com/t5/Account-Billing/Help-please/m-p/5278449#M292747 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683689">@Elenapintilie</a>&nbsp;</P> <P>Presumably your services were restricted due to a non payment?<BR /><BR />Services won’t be reinstated until the arrears Sky believe you owe have been paid <STRONG>and</STRONG> you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay. <BR /><BR />If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).<BR /><BR />Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week. <BR /><BR />You should be able to pay the bill and set up your direct debit via the MySky app or online using this link <BR /><A href="https://www.sky.com/manage/bill/" target="_blank">https://www.sky.com/manage/bill/</A><BR /><BR />Also see these links offering support:<BR /><A href="https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support</A><BR />and<BR /><A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A><BR /><BR /></P> Tue, 19 May 2026 18:35:16 GMT https://helpforum.sky.com/t5/Account-Billing/Help-please/m-p/5278449#M292747 Daniel0210 2026-05-19T18:35:16Z