topic Re: Help! Need to talk to a human in Account & Billing

Help! Need to talk to a human

Jimbles — Tue, 19 May 2026 14:52:42 GMT

I've tried calling the number ending x943 but the automated voice sounds like it's been dropped down a well after 5 seconds and is unintelligible.

Issue 1

We've just moved from Virgin and am so far absolutely gutted that I can't speak to a human with Sky.

Issue 2

We've transferred, but the new internet credentials don't match that given in the card with the router. Instead we had a 2g and 5g option and a very insecure password I found in the app (have since changed the password.) the 5g option has now disappeared so I'm just left with 2g. The Openreach installer chap said this whole setup wasn't right and I should call Sky.

Issue 3

Also, the transfer took months. They ended up having to dig up the road outside multiple times. I was led to believe we would be reimbursed for the cost of the inconvenience - i.e. my old Virgin price skyrocketed in the period waiting for the transfer to complete. I can't now find any information on that. I was also told my Virgin contract would cease automatically. This doesn't appear to have happened and I'm now paying for two providers.

Lots of questions and id just like to talk to a human!

Re: Help! Need to talk to a human

PandJ2020 — Tue, 19 May 2026 14:59:26 GMT

@Jimbles wrote:
We've transferred, but the new internet credentials don't match that given in the card with the router. Instead we had a 2g and 5g option and a very insecure password I found in the app (have since changed the password.) the 5g option has now disappeared so I'm just left with 2g. The Openreach installer chap said this whole setup wasn't right and I should call Sky.

2g and 5g has nothing to do with your router.

Also, the transfer took months. They ended up having to dig up the road outside multiple times. I was led to believe we would be reimbursed for the cost of the inconvenience - i.e. my old Virgin price skyrocketed in the period waiting for the transfer to complete. I can't now find any information on that. I was also told my Virgin contract would cease automatically. This doesn't appear to have happened and I'm now paying for two providers.

See if this applies: https://www.sky.com/help/articles/auto-compensation

You should contact Virgin to ensure Sky have taken over the service. (It should via One Touch Switch)

Re: Help! Need to talk to a human

Daniel0210 — Tue, 19 May 2026 15:00:53 GMT

@Jimbles
If you do end up needing to contact Sky these are the current methods available. Some methods will be more appropriate than others depending on the issue you have.

🔵 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

[If your Sky services are restricted due to a missed payment, calling will only result in a request to pay].

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🔵online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔵Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔵Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🔹Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.