topic Re: DD update in Account & Billing

DD update

Shawl — Tue, 19 May 2026 10:38:50 GMT

Well YOU sent me a text and now a letter asking me to update my DirectDebit name to match the name on our back account

Re: DD update

GD1 — Tue, 19 May 2026 11:02:58 GMT

@Shawl Who are you directing the post at as this is your 1st post within the community, you should also be aware this is a customer helps customer community not a Live chat facility.

Please see https://helpforum.sky.com/t5/Members/ct-p/members

Re: DD update

caesarome — Tue, 19 May 2026 12:33:35 GMT

@Shawl

Have you done as theee emails and letters have asked you to do so whatever name is showing on your bank account it needs to be the same on your Sky account.

Re: DD update

Mark39 — Tue, 19 May 2026 12:46:37 GMT

@Shawl wrote:

Well YOU sent me a text and now a letter asking me to update my DirectDebit name to match the name on our back account

What are you questioning? The text and the letter are genuine.