topic Reimburse previous provider’s costs in Account & Billing

Reimburse previous provider’s costs

Nick294 — Tue, 19 May 2026 11:34:45 GMT

How do you I reclaim charges after switch date as promised when signing up with Sky?

Re: Reimburse previous provider’s costs

SKY1992bf — Tue, 19 May 2026 11:38:14 GMT

@Nick294 Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to a maximum of £300 (service = tv £100 and/or broadband £200)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

Note you must apply within 90 days of your sky service activation date

Re: Reimburse previous provider’s costs

Tommy2 — Tue, 19 May 2026 12:14:28 GMT

Hello, Send an email to switchingcredit@sky.uk with your account details name, address and proof that your last provider charged an early termination fee such as the final bill, they may also require proof you paid it form a bank statement, once this is provided they will then put this as credit on your account. Mine was done very quickly and easy to sort out. I hope that this helps.